Contact information

Get in Touch with StayTracked

Have a question about setting up your StayTracked Card, tracking an existing order, or checking compatibility? Our dedicated support team is here to help.

Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (AEST)

How to Reach Us

  • Email Support: infostaytracked@gmail.com

    (We aim to respond to all inquiries within 24 business hours.)

  • Order Support: For order inquiries, please include your Order Number (e.g., #ST1001) in your message for faster service.

Quick Assistance

  • Looking for setup help? Check our pairing guide included with your StayTracked Card or see our FAQ section on the homepage.

  • Need to request a return or exchange? Please review our Return & Refund Policy before contacting support.