Refund policy

At StayTracked, we stand behind the quality and reliability of our products. If you are not completely satisfied with your purchase, we are here to assist you.

1. Return Window

You have 30 days from the date your package is marked as delivered to request a return. Requests submitted after 30 days are ineligible for a refund or store credit.

2. Eligibility & Product Condition

To be eligible for a standard return:

  • The StayTracked Tracking Card must be in unused, like-new condition without heavy scratches or physical damage.

  • The item must be returned in its original packaging, including all original components (charging cables, instruction manuals, and adapters).

  • Proof of purchase (order number or email confirmation) is required.

Note: Gift cards and promotional bundle items marked "Final Sale" are non-returnable.

3. Defective or Damaged Items

If your StayTracked Card arrives damaged, defective, or fails to pair out of the box:

  • Please notify us within 7 days of delivery at support@staytracked.com.

  • Include your order number along with photos or a brief video demonstrating the issue.

  • Upon verification, we will issue a prepaid return label and send a replacement immediately at no additional cost to you.

4. Return Shipping

  • Defects / Incorrect Orders: StayTracked covers all return shipping charges.

  • Change of Mind / Standard Returns: The customer is responsible for paying return shipping costs. Original priority shipping fees paid at checkout are non-refundable.

5. How to Initiate a Return

  1. Email our support team at support@staytracked.com with your Order Number and reason for the return.

  2. Our team will review your request within 1–2 business days and provide detailed return instructions and the correct return shipping address.

  3. Pack the StayTracked Card safely in its original packaging and ship it back using a trackable shipping service. (Do not send returns back without prior authorization.)

6. Refunds & Processing Time

  • Once your return is received and inspected at our warehouse, we will notify you of the status of your refund.

  • If approved, your refund will be processed back to your original payment method within 5–10 business days.

  • Processing times may vary depending on your bank or credit card provider.