Shipping policy

Thank you for choosing StayTracked. Below are the details of our shipping rates, processing timelines, and delivery expectations.

1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).

  • Orders placed over the weekend or on public holidays will begin processing on the following business day.

  • You will receive a shipping confirmation email containing a tracking number once your package has been dispatched.

2. Shipping Rates & Delivery Estimates

  • Standard Domestic Shipping: 2 – 5 Business Days. FREE on orders over $50 (otherwise flat $5.95).

  • Express Domestic Shipping: 1 – 2 Business Days ($9.95 AUD).

  • Standard International Shipping: 7 – 14 Business Days (Calculated at checkout based on location).

  • Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, or customs fees levied by the destination country. StayTracked is not responsible for additional customs charges applied once the package reaches its destination.

3. Order Tracking

Once your StayTracked Card has shipped, you will receive an automated email with a direct tracking link. Please allow up to 24 hours for tracking updates to appear after receiving your dispatch notification.

4. Lost, Damaged, or Stolen Packages

  • Damaged in Transit: If your StayTracked Card arrives visibly damaged, please contact us immediately at infostaytracked@gmail.com with photos of the packaging and product within 7 days.

  • Incorrect Address Details: Please verify your shipping address before completing checkout. StayTracked is not responsible for packages delivered to incorrect addresses provided by the buyer.